Privacy Policy

This Privacy Policy explains how Cuntspin Entertainment N.V. ('Cuntspin Casino', 'we', 'our'), holder of Curaçao licence No. GC-CUR-8048/JAZ-5632, handles personal information collected through casino-cuntspinonline.com and our mobile app. By registering or playing, you confirm that you have read this policy. You must be 18 or older to use our services.

Information We Collect

We collect only what we need to operate your account and meet legal duties.

Identity data: name, date of birth, nationality and address
Contact data: email address and phone number
Verification documents: photo ID, proof of address and proof of payment method
Financial data: transaction history in AUD, payment method details and withdrawal requests
Technical data: IP address, device type, browser and session activity
Gameplay data: bets, wins, bonuses used and responsible gaming settings

We do not knowingly collect data from anyone under 18. If we learn that a minor has registered, we close the account and delete the data we can lawfully remove.

How We Use Your Information

We use your data to:

create and manage your account and wallet
process deposits, withdrawals and bonuses
verify your age and identity (KYC) and prevent fraud and money laundering
respond to support requests on live chat and at support@cuntspincasino.com
apply responsible gaming limits and monitor risky behaviour
send service messages and, where you agree, promotional offers

We never use your information for automated decisions that significantly affect you without human review, except for fraud and security alerts that are checked by our staff.

Legal Basis for Processing

We process data to perform our contract with you, to comply with our licence and anti-money-laundering obligations, to pursue our legitimate interests in security and service improvement, and, where required, with your consent. You can withdraw consent for marketing at any time without affecting your account.

Verification (KYC) Checks

We must confirm your identity before your first withdrawal and may repeat checks if activity changes. We may use trusted verification partners to compare your documents with public and commercial records. Documents are stored securely and used only for compliance purposes.

Sharing of Information

We do not sell your personal data. We share it only with:

payment providers and banks that process your transactions
identity verification and fraud prevention services
game studios, where needed to run a session
regulators, courts and law enforcement when legally required
technical suppliers who host and secure our systems, under confidentiality agreements

International Transfers

Our operator is based in Curaçao and our suppliers may be located elsewhere, including outside Australia. Where data is transferred we require appropriate safeguards so that your information receives a comparable level of protection.

Data Security

We protect information with encrypted connections, access controls, monitoring and staff training. No online service is completely secure, so please keep your password private, use a unique one and sign out on shared devices. We will notify you and the relevant authorities of a data breach where the law requires it.

Retention

We keep personal data for as long as your account is open and for a period afterwards that is required by gambling, tax and anti-money-laundering rules, normally at least five years. After that we delete or anonymise it. Self-excluded players remain on our internal block list so that we can honour their request.

Your Rights

Subject to applicable law, you may ask to access, correct or delete your data, to restrict or object to certain processing and to receive a copy of your information. Some data must be retained to meet legal duties, so we cannot always delete everything immediately. To exercise a right, email support@cuntspincasino.com from your registered address and we will respond within a reasonable time.

If you are unhappy with our response, you may contact the data protection authority in your place of residence, including the Office of the Australian Information Commissioner.

Marketing and Cookies

You can unsubscribe from promotional emails using the link in each message or in your account settings. We also use cookies, which are described in our cookies policy. Players who set limits or self-exclude do not receive marketing.

Changes and Contact

We may update this policy and will post the new version on this page with its effective date. Material changes will also be notified by email. For questions, visit our contacts page or write to support@cuntspincasino.com. Please also read our terms and conditions.

Last updated: September 26, 2026